Q. What will I get when I purchase on your website?
A. You will get the Official download link/s (in most cases), and the Product/License Key for software activation. In case when we provide our own download link for the software you ordered, you will find the "Electronic Download" in the short product description. We DO NOT sell activations via suspicious means, such as, cracks or activation files. In all cases, you are getting ONLY the Product/License Key, or license information, software download link/s and the basic installation and registration instructions.
Q. When will I get the purchased software?
A. Right after you buy the product, usually in 15 - 30 minutes. It can take longer, up to 6h, if it is Night Time in our time zone, or a weekend.
Q. How will I get the purchased software?
A. All software is delivered as a Digital Download on our website. Since we use PayPal only for payments, we get your PayPal registered Email address when you make a purchase. If you want a delivery to other Email address, please, register on our website and provide the desired address or Contact us before purchase and indicate the desired delivery Email address. Please check the SPAM folder, if you do not see any Email from us.
Q. I am not satisfied with a software and your services. Can I have a refund?
A. Yes, we can refund you without any questions, just contact us via our Contact us page or Email at firstname.lastname@example.org with a refund request. However, we are confident that our support team can fix any software-related issue, so get in touch and let us chance to help you!
*Note: Chargeback (transaction dispute) affects your credit score, also it takes much longer to get your money back that way, that's why we kindly ask you to contact us first!
Q. Is ordering online from Software Store safe?
A. Yes. Our checkout pages are 128-bit SSL encrypted, the industry standard for secure online ordering. Always make sure to look for the url bar and the lock or key icon on your browser when you are checking out (location and format differ depending on what browser you are using). This indicates you are viewing a secure, encrypted page.
Q. What is the difference between OEM and Retail Box packaging?
A. Retail version of the software is a full version of the software which includes the installation disc(s), Certificate of Authenticity (if manufacturer provides), and the product keycode/serial number (if necessary). OEM software does not come in a retail box, doesn't include any printed manuals, and it is not eligible for a free technical support from the manufacturer. OEM software is only available in "full version" editions, meaning there are no OEM upgrade products. OEM software can be upgraded to future versions of the software by purchasing a compatible upgrade product.
Q. Are your products used?
A. It depends on the product. Acronis software keys and O&O software licenses come from used machines in now closed firms; All other software keys are new and obtained through bulk purchase deals.
Q. How are you able to sell your software at such low prices?
A. We are not under contract or "authorized" to sell on behalf of any particular software manufacturer. As a result, we are able to sell our products significantly below the MSRP. We purchase at lower prices from reputable sources in the wholesale market and pass those savings on to you!
Q. Is there a need to register on the manufacturers website?
A. Since most of our offer consists of OEM software, there is no need to register your software in order to use it. In certain cases you cannot register your software, which is indicated in the products description F.A.Q. section.
Q. Are there full versions of software on your website?
A. Yes, we sell only full versions of software!
Q. Do you ship hard copies of the software?
A. No, because we sell only digital downloads, but you're able to burn your own disk with a downloaded file.
Q. Are there any additional charges for software?
A. No, the price indicated on the site is all you pay.
Q. Will I be able to download the purchased software in the future again (in case of PC crash)?
A. Sure, you will be able to download your software again, most of the links we provide are the official download links from the software manufacturer own servers. In case when we provide our download link, just contact our support and ask them to reactivate your links.
Q. Which Hardware/Software Requirements are needed to get your software installed?
A. You're able to find both Software and Hardware Requirements in the description which comes with each product in our store.
Q. On how many computers can I install the purchased software?
A. You're able to install this software on TWO computers at a time, if it is not stated otherwise in the short product description.
Q. How to determine what type (32-bit or 64-bit) of software will work on my computer?
A. Following these steps on a Windows operating system, you can determine whether your computer is 32-bit or 64-bit:
1. Open the System Information
Open the Start menu, and click on Programs -> Accessories -> System Tools -> System Information
2. Look in the System Summary
The System Information tool will display detailed information about your Windows operating system.
Once opened it will show the "System Summary". That is an overview of your computer and operating system.
3. Look for the System Type Item
On the right hand side of the window you will see a list of items. Look for the item called "System Type".
The value of this item will tell you whether your computer is 32-bit or 64-bit:
x86-based PC: Its a 32-bit computer.
x64-based PC: Its a 64-bit computer.
Now you know what system you have and can make the correct choice
Q. Can I get a discount if I'm going to buy more than one copy of a product?
A. Unfortunately, we don't have any discounts.
Q. Will I be able to get technical support?
A. We will help you to download, install and activate the purchased program if you need assistance, but we cannot teach you how to use the product.
Q. Is there any membership fee on your website?
A. No, You don’t need to pay any membership fees.
Q. Does your software come with the Certificate of Authenticity (COA)?
A. OEM version doesn’t come with the COA. But you will be able to activate your software and get updates from the manufacturer (some software products cannot be updated at all, ask our Support team about these exceptions or check the Product description for more info.).
Q. What if I would like to buy software which you don't have in your store?
A. In case you're not able to find the program you need in our catalogue, please, contact our Support team. We will try to prepare a new release for you.
Q. Shopping cart is not working, when I'm trying to add a product to my cart nothing is happening. What am I doing wrong?
A. Please, go to browser settings and make sure "cookies" are enabled. If it doesn’t help, please, contact our Support team.
Q. Who is MySoftware Shop?
A. We are an online reseller of OEM software products made by manufacturers such as Acronis, Aomei, Serif and others. For additional information, see our About us page.